A YORK care home has been rated ‘outstanding’ by a national watchdog following an inspection.

The Care Quality Commission (CQC) gave its highest accolade to One One Eight in Clifton, which is run by Gravers Care Home Ltd and provides therapeutic support for up to six younger adults with enduring mental health needs.

It said in a report that staff were caring and empathetic, and one resident said they felt ‘privileged’ to live there.

The report said staff excelled at supporting people in maintaining and increasing their independence and staff members said leadership at the home was exceptional.

It said one resident told inspectors “The people [staff and people who used the service] are lovely, they are so courteous. I couldn’t believe my luck when I arrived here.”

It said: “A family member told us, “They enjoys the camaraderie. It’s a nice place to be. Nobody feels isolated. When there’s someone new, they all go out to lunch as a welcome.”

The report said staff excelled at ensuring people’s anxieties were reduced, spent time with them, discussing their concerns and helping them to overcome their fears.

“One person said they “felt so happy” that their fears had been overcome and described how their confidence and self-worth had improved...

“A staff member told us, “I’ve never come across a place that offers so many different activities, therapies etc. You can see the benefits that the residents get from it.

The deputy manager told us: “It’s a shared house, we recognise that. We encourage everyone to talk together and things get ironed out before they become issues.” The report said service leadership was ‘exceptional and distinctive.’