SHE was promised a full reimbursement by her bank - and £100 as a goodwill gesture - after she fell victim to credit card cloning.

So Nicola Chapman was shocked when her bank statement arrived earlier this week telling her she faced more than £300 in charges, and with no sign of the £100 payment.

The Press reported in December how Nicola, 35, of Langdale Avenue, at Burnholme, York, had £2,000 taken from her Abbey account.

She said she was alerted to the fraud by the bank, and told it would take a maximum of ten working days for the money to go back into the joint account she held with her husband.

She went into the Abbey branch in Ousegate, York, to arrange a temporary overdraft, but was told it couldn't be done and her direct debits were then returned unpaid. The money finally went back into their account on December 17 - a full 17 days after the fraud took place.

An Abbey spokeswoman told The Press in December that it had apologised to Mrs Chapman for a delay in reimbursing her money.

"She has now been reimbursed the full amount including all charges associated with this," she said.

"As a gesture of goodwill, we have arranged for Mrs Chapman to receive £100 by way of apology."

Mrs Chapman said yesterday that the goodwill payment had not yet turned up, and she had also received a bank statement saying that £311 in bank charges would be withdrawn from her account later this month.

"I am disappointed and annoyed to report that after promising to give us £100 as a gesture of goodwill' within ten working days of you covering the story, they yet again broke their promise and failed to pay up," she said.

"Almost a month has passed. What a surprise."

The Abbey spokeswoman told The Press that before the £311 was withdrawn from the account, or at the same time, the account would be credited with the same amount, and so Mrs Chapman would not suffer any loss.

She added that she did not know why the £100 had not been paid into Mrs Chapman's account, but this would happen within the next couple of days.