York retailers and hospitality firms received some tips for success at an industry forum organised by City of York Council.

The event- the first of its kind- at the council’s West Offices featured a keynote speech from James Sawley, HSBC Corporate Banking’s head of retail and hospitality, who delivered a keynote speech on the challenges and opportunities facing these sectors in the months and years ahead.

James’ presentation guided business leaders through an in-depth look at the brands and market shares which have grown and contracted over the past two years, and he shared his predictions for high street businesses over the next 12 months.

In particular, James highlighted that successful retail businesses in the coming year are likely to be those who start to incorporate AI into their operations, offer flexible payment methods and invest in their store environments, as well as those with a clear fundamental mission.

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Pointing to the strengths of York’s independent business community, James identified independent businesses with a focus on customer experience as one of the most promising areas of the nation’s retail economy.

The event also featured presentations from The Retail Institute and York College, who discussed the skills and intelligence support schemes they offer for retail and hospitality businesses in our region.

Olga Munroe, Director of the Retail Institute at Leeds Beckett University, spoke about how the retail and hospitality sectors can benefit from academic research into changing social, political and environmental factors.

She told those present this approach can help businesses understand the bigger picture of the complex factors influencing their operations, and help them create an evidence-based plan for the future.

York College also shared insights into workforce and skills, presenting the wide variety of qualifications they offer to help businesses understand how a diverse workforce equipped with in-demand skills

They also spoke about the close relationship the College has with the city’s business community, working together to understand the type of education and skills that are most needed by these sectors.

Cllr Pete Kilbane, Executive Member for Transport and Economy at City of York Council, said the council is proud of York’s various businesses and the event was an example of how it works with them to help them grow and prosper.

He also said: “Our City Development team is always here to support our city’s retail and hospitality business as they meet the challenges of the months and years ahead, and I’d encourage any business looking for support to start a conversation with our specialist advisors by emailing economicgrowth@york.gov.uk.”

Olga Munroe added: “This inspiring event in the heart of York brought together key city stakeholders to provide insights into the retail and hospitality landscape. The Retail Institute is keen to work with key city stakeholders to support their efforts in shaping future long-term prosperity for the retail sector.”