The letter from the UK Noise Association (April 21) asks for people with noise problems to contact them.

How much better it would be for people to try to resolve their problems by using mediation.

Face To Face, York's only community mediation service, has successfully helped hundreds of residents resolve their problems in the way that works best for them.

The service is free, confidential and impartial and the people affected by the problem are in control of the outcome. Face To Face is funded by City of York Council. We can be contacted on (01904) 553838, at the address below or by email at csfacetoface@york.gov.uk

Call us for an initial, informal chat. There is nothing to lose and much to gain. We are running a training course for volunteer mediators in May/June and welcome applicants - no formal qualifications or experience is needed.

Dorothy McEwan

Manager, Face To Face,

St Antony's House,

Brook Street

York, YO31 7RB.

Updated: 10:33 Thursday, April 24, 2003