Builders blamed TV documentaries this week for creating a "climate of fear" among homeowners.

The National Federation of Builders (NFB) claims programmes which spotlight the tactics of cowboy traders are guilty of "scaremongering".

It wants TV bosses to screen alternative shows advising the public how to find a decent builder.

The trade body singled out BBC1 programme Rogue Traders for "showcasing people's misery and heartache in a effort to boost viewing figures".

But the BBC defended its programme, which it said "set out to expose the cowboys" - and trading standards officers in York confirmed that there were more complaints about builders and other contractors than anything else.

NFB spokesman Paul Kendrick claimed his organisation was as keen to stamp out rogue builders as anyone.

"But all these programmes do is create a climate of fear and lack of trust of any builder," he said.

"The best way to rid the industry of the cowboys is to educate homeowners so they can take the right steps to avoid them in the first place."

The NFB commissioned a survey of 500 people which found 91 per cent had seen a "lifting-the-lid" style programme. Among the same group, 81 per cent said it was important the show gave practical advice. Using a builder recommended by family or friends is among the advice given by the NFB. It also said it could give details for members in a particular area of the country. The NFB suggests getting a shortlist of builders, checking references and putting all details in writing.

Defending its programme, a BBC spokeswoman said this week: "Rogue Traders sets out to expose the cowboys and clearly separates them from reputable and trustworthy tradesmen.

"Experienced professionals show viewers how these cowboys work and give helpful hints on how to avoid becoming a victim to them.

"This informative and entertaining format is extremely popular with viewers, with more than seven million people tuning in to watch the current series."

The statement by the NFB this week coincides with publication of two new leaflets by the Office of Fair Trading which give tips to home owners on how to get home improvement work done and which list organisations that can put you in touch with reliable contractors.

Copies of the leaflets are available from Trading Standards in York, who today set out their own list of "do's and don'ts" for those bringing in the builders or other contractors (see left).

Liz Levett, of City of York Trading Standards, confirmed that complaints against builders and other contractors constituted the single most common form of complaint made.

"It tops the motor trade," she said.

Age Concern York has a Home Services Directory of approved contractors available to local people aged 60 or over to help them find someone reliable to carry out their home improvement work. Phone Age Concern on 01904 427150 to find out more.

Updated: 10:20 Thursday, January 23, 2003