I read the comments from Barbara Strangeway of The Village, Strensall (Letters, November 2), and I agree with what she says.

In the same edition of the paper there was a comment targeted at the GNER management from someone trying to travel by train during the current crisis. The writer wrote: "The message to GNER chiefs? Your great staff deserve a medal".

First York managers should make contact with their GNER counterparts to find out what customer relations are all about.

The attitude of the front line First York staff is appalling and apathetic towards customer service and is most likely caused by a management too interested in profits, totally disinterested in their personnel or providing a quality product.

If the City of York Council is at all interested in getting people out of their cars and onto public transport, they should stand on the management of First York and tell them that they have a nominal time to make dramatic improvements or face being thrown out - contract or not. My views are also based upon experience of the No 3 bus service to Strensall. I am sure many others have difficulties with other York buses.

John Hart,

Pasture Close, Strensall, York