RAILTRACK may have to pay a hefty compensation package to train operating companies such as GNER for the rail chaos that has followed the Hatfield tragedy.

Train cancellations, delays and the sheer frustration felt by stranded passengers have all combined to make many passengers turn their backs on the railways.

Rail bosses say it is impossible at the moment to judge the impact - but Railtrack boss Nicholas Pollard concedes some passengers may never come back.

Mr Pollard praised staff at GNER for doing a "great job under very difficult and trying situations".

But he admitted: "I'm sure, for some passengers, the damage will be irreparable. I just hope that the previous quality of the service will be remembered and that travellers will return."

In circumstances where a breakdown in the service offered by one rail company affects other companies, it is usual for compensation to be agreed, generally at the year's end.

GNER spokesman Dave Mallender said there would be meetings between Railtrack and train operators like GNER.

"I'm sure there will be plenty to discuss," he said.

Frustrated passengers, meanwhile, can make their own claims.

Usual rail company policy is for compensation to be offered to passengers whenever a train is delayed for an hour or more - usually a minimum of 20 per cent of the cost of the ticket. Travellers whose trains were cancelled altogether can use their tickets on another day or claim a refund.

Write to the customer relations department of the train-operating company concerned.