Warnings by Britain's general union that call centres are turning into "the new sweatshops of Britain" have been dismissed by Card Protection Plan(CPP) in York.

Stephen West: 'term couldn't be further from truth'

The GMB union has alleged conditions in some centres compared to those of textile factories in the Far East.

They say working hours are often long and unsociable, and in some cases employees are not allowed to use the toilet without permission and are constantly monitored whilst taking a call.

Stephen West, CPP consumer relations director at Holgate Park, said their treatment of staff is very good. "The term sweatshop couldn't be further from the truth," he said.

"We have always invested in our employees.

"Far from being an unpleasant place to work our commitment to training and development, our offer of flexible working patterns and the purpose-built modern and comfortable working environment, all contribute to a motivated, dedicated and highly-skilled team of people."

The GMB is preparing to fight for improved conditions for telephone workers in the UK, after a meeting in Scotland.

John Hockenhull, GMB National Secretary for the commercial services section, said: "If bosses are not careful and continue to mistreat their workers, they are likely to drive them away to work for their main competitors-internet companies providing on-line services.

"The GMB wants to see workers and companies alike coming forward to negotiate recognition deals with the union. We can all work together to improve conditions."

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