Train passengers on GNER's East Coast main line fed up with what they claim are poor services are to be given an Internet website dedicated to their complaints.

The Getting Nowhere Early or Reliably site - www.gner.net - is being set up by a group of York-based Internet consultants who are fed up with services from the city to and from London.

The new site will go live on December 1 to encourage rail travellers nationwide to share their misery.

Created by the Riccall-based port80 Web development company, it will provide standard letters of complaint that people can mail or fax to the rail company that has annoyed them.

The firm's director, Jason Finch, said he and his colleagues were getting sick of delayed and cancelled trains on the East Coast Main Line, which they use frequently to meet London-based clients.

"We have become increasingly frustrated by the lacklustre performance in terms of providing both a punctual and reliable service to London," he said.

But Ernie Preston, of the Rail Users Consultative Committee for the North-east, said that 99.9 per cent of scheduled Great North Eastern Railways trains run.Although it failed to meet its punctuality target in the last published quarter, it only did so by a very small margin.

A spokesman for the Great North Eastern Railway, which operates services along the line, said he hoped passengers with complaints would approach the company.

"It is true that people have complaints and sometimes we give them cause, but we encourage them to register the problem with us," he said.

The most recent figures available put GNER's reliability - the percentage of trains running - at 99.3 per cent, for the second year running, and its punctuality - the percentage of trains arriving within 10 minutes of the advertised time - at 87.9 per cent.

The official web site for GNER is www.gner.co.uk

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