TWO correspondents have complained about the Royal Mail (Letters, November 23 and 28).

I was recently charged £1.05 to collect a letter from Birch Park - £1 was a handling charge and £0.05 was insufficient postage! Is this another area where the Royal Mail is making its money?

On returning home that same evening, there were several envelopes on my doormat - all correctly addressed, but for the second time in the past two months, they belonged to my neighbours across the road. Should I now charge my neighbours a handling charge for the Royal Mail's error in delivering mail to the wrong address?

Not only should the Royal Mail sort out its staff, but it should also sort out its "policies".

Mandy White,

Greystoke Road,

Rawcliffe, York.

Updated: 16:40 Friday, December 02, 2005