I COMPLETELY agree with Elizabeth Earle (Service charge, readers' letters, May 12). Joseph Rowntree Housing Trust service changes are far too high.

Every year the changes go up far more than inflation. I think Joseph Rowntree Housing Trust's main problem is staffing and no communication between one department and another. This should be addressed, and soon.

Mrs M Markharn,

Clementhorpe Court,

Clementhorpe, York.

Updated: 10:51 Wednesday, May 17, 2006