WHEN I read the letter in The Press from Steve Broadhurst (May 18), I laughed and laughed and laughed, although I agree it’s no laughing matter when experiencing, as Steve has, pressing this and that button trying to contact a person required by phone.

A lot of people just pack up in frustration. Hasn’t anyone noticed, the one button not available to finger these days is button B, to get your money back.

I have my own solution to the problem. I ring the number required, don’t panic, and won’t press any button required by the automated speaker. I just wait (not long) before someone answers. Then ask them to put me through to the service required. They will and they do. Try it.

Ken Holmes, Cliffe Common, Selby.