CUSTOMER service targets at Selby District Council have been met and exceeded, a new survey has shown.
Access Selby staff at the Market Cross centre were assessed on the speed with which they answered phone calls, customer satisfaction, and the time people waited to see an advisor.
The town centre office regularly receives more than 12,500 phone calls and more than 1,500 visitors each month.
Results over the last 12 months showed 80 per cent of phone calls were answered within 20 seconds, and the average waiting time in person was eight minutes.
The council said more than 95 per cent of callers and more than 97 per cent of visitors said they were satisfied with the service they received, beating targets of 85 per cent.
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